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This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.
Remedy Service Desk 8.1 ... Using Using BMC Service desk to manage incidents and problems Managing incident requests

Viewing incident request records

When you want to view the an incident record in detail, double-click the incident request in the Incidents table.

Fields on the form display the incident status and other information that has been collected about the incident.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Bruce Cane on Jan 03, 2013
task opening incident_requests viewing incidents

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Approving solutions
Reviewing the status of an incident request
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