This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Viewing and displaying data

Controls on the open flashboard help you view and display the data. The actions that you can perform and the procedures that you use to perform them are described in the following table.

Note

Not all of the flashboards support all of these procedures.

Viewing and displaying data

Action

Procedure

View specific records used to create the real time flashboard data
Use this procedure, for example, to view all of the change request records with the Status Reason field set to Successful. This does not work on the historical data graph.

  1. Click anywhere inside the real time graph.
  2. In the search results list, select the record you want to view.

Zoom a graph
Use the zoom feature to enlarge a section of the graph. You can also use full screen mode to enlarge the entire graph as described by View a graph in full screen mode which appears later in this table.

The zoom functionality allows you to closely view each category on the X axis. For example, if the X axis has 5 categories, you can use the zoom functionality to view only 2 categories. The maximum zoom is a single category. For KPI reports with a single category, the zoom function is disabled.

  1. Click the arrow in the lower left corner of the graph to expand the bottom control panel.
  2. Click the magnifying glass icon, then follow the onscreen instructions.

Hide or display the graph legend
The default setting is to show the graph legend. The legend provides information about how to interpret the graph. Not all graphs have a legend.

  1. Click the arrow in the lower left corner of the graph to expand the bottom control panel.
  2. Deselect or select the Show Legend check box to either hide or display the legend.

Change the graph style
There are a number of different graph styles from which you can choose. For example, you can select to display the data in a line graph, a bar graph, a stacked bar graph, an area chart, and so on. Not all graphs support all graph styles.

  1. Click the arrow in the lower left corner of the graph to expand the bottom control panel.
  2. Click the double-arrow button, then select the graph style you want.

Change the graph titles
You can customize the title text that appears on the graphs to suit your organization's needs. For example, you can change the titles of the X and Y axis.

  1. In the upper right corner of the graph, click the Titles icon.
  2. Change the label text appropriately to your organization's needs.
  3. Click Apply when you finish updating the text.

Hide or display active variables
The flashboards use active variables to fetch the data that is used to populate the graphs. If you choose to hide a variable, then the part of the graph that uses the variable is hidden. This gives you the ability to further customize the flashboards appearance. Not all graphs have active variables that you can turn on or off.

  1. In the upper right corner of the graph, click the Titles icon.
  2. Select or deselect the active variables that you want to display or hide.

View a graph in full screen mode
You can display the selected graph across the entire screen for better visibility. Not all graphs display in full screen mode.

  1. In the upper right corner of the graph, click the Full Screen icon.
  2. When you finish viewing the graph in full screen mode, press ESC to restore regular display mode.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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