This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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User goals and features

This topic provides an overview of the service desk user goals, especially those related to solving business problems, and how they are addressed by the features in the product.

Incident Management

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Problem Management

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This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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