This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Troubleshooting

This section provides the following troubleshooting information:

Incident and Problem Processes community

Another valuable source of troubleshooting information is the BMC community for Incident and Problem Processes. Here, you can view discussions and other documents related to BMC Service Desk. Registered members of the community can take part in on-going discussions or start new discussions where they can ask questions, seek advice, or share information.

To register as a member

  1. Go to https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/incident_and_problem_process_management.
    The Incident and Problem Processes community page opens.
  2. At the top of the page, click Register.
  3. Follow the on-screen instructions.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments