This section provides the following troubleshooting information:
- Troubleshooting service requests with errors
- Troubleshooting email record creation and updates
- BMC Remedy AR System messages
- Support information
Incident and Problem Processes community
Another valuable source of troubleshooting information is the BMC community for Incident and Problem Processes. Here, you can view discussions and other documents related to BMC Service Desk. Registered members of the community can take part in on-going discussions or start new discussions where they can ask questions, seek advice, or share information.
To register as a member
- Go to https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/incident_and_problem_process_management.
The Incident and Problem Processes community page opens.
- At the top of the page, click Register.
- Follow the on-screen instructions.