This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Service Pack 2 for version 8.1.00: 8.1.02

This topic contains information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.


For information about issues corrected in this service pack, see Known and corrected issues.

Click here for a PDF file of the Service Pack 2 release notes.


Service Pack 2 provides the following enhancement.

Impacted areas can now be configured to auto-populate

Starting with BMC Remedy ITSM 8.1 Service Pack 2, you can configure the Incident Request form and the Problem Investigation form to automatically populate the fields in the Impacted Areas dialog box. 

Downloading the service pack

For download instructions, see Downloading service packs.

Installing the service pack


To avoid import failures, upgrade BMC Remedy AR System and BMC Atrium Core to 8.1.02 before installing BMC Remedy ITSM Suite 8.1.02.

If you are installing the product for the first time, see Installing. If you are installing this service pack as an upgrade, see Upgrading.

Related topics

Known and corrected issues 


This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.