Service Pack 2 for version 8.1.00: 8.1.02
This topic contains information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.
Service Pack 2 provides the following enhancement.
Impacted areas can now be configured to auto-populate
Starting with BMC Remedy ITSM 8.1 Service Pack 2, you can configure the Incident Request form and the Problem Investigation form to automatically populate the fields in the Impacted Areas dialog box.
Downloading the service pack
For download instructions, see Downloading service packs.
Installing the service pack
To avoid import failures, upgrade BMC Remedy AR System and BMC Atrium Core to 8.1.02 before installing BMC Remedy ITSM Suite 8.1.02.