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Recording additional investigation information

You can use Problem Management to record additional information about the problem investigation after you create it.

For example, when using the Best Practice view, you might add or change the Target Date to indicate the estimated date for the problem investigation's resolution.

When using the Classic view, you might use additional classification information to determine whether to proceed with the investigation.

To record additional information (Best Practice view)

  1. Open the relevant problem investigation as described in Viewing problem investigations.
  2. Click the calendar icon beside the Target Date field.

    Note

    The Target Date field is a required field when the problem investigation's status is not Draft.

  3. Select the target resolution date and time.
  4. Click OK, then click Save.

To record additional information (Classic view)

  1. Open the relevant problem investigation as described in Viewing problem investigations.
  2. Click the Classification tab.
  3. Select an investigation driver.
  4. In the Investigation Justification field, type the reason that you are requesting the problem investigation.
  5. Enter the target resolution date.
  6. Click Save.

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Comments

  1. Stefan Hall

    Can you explain the idea behind "target date" as a required field, please. Are there dependencies to ...?

    For me it seems too similar to priority to be a required field.

    Thanks
    Stefan

    Aug 18, 2014 07:18
    1. Priya Shetye

      Thank you for your comment Stefan, I am working with the team to provide an answer for your question.

      Sep 08, 2014 01:26