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This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.
Remedy Service Desk 8.1 ... Using Using BMC Service desk to manage incidents and problems Managing problem investigations Performing the root cause analysis Reviewing and updating the problem investigation

Receiving notification of assignments

The Problem Management console displays all problem investigations, known errors, and solution entries assigned to you.

Depending on how your system is configured, you might receive an email notification that a problem investigation has been assigned to you.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Bruce Cane on Jan 03, 2013
assignments concept notification problem problem_investigation notifications notifications_assignments

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Reviewing and updating the problem investigation
Viewing problem investigations assigned to you
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