This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Problem management use cases

This topic describes common problem management use cases that you typically encounter as IT support staff. The Calbro Services user personas help to illustrate the use cases and overall ITIL good practices workflow; however, the use cases do not necessarily make reference to specific Calbro Service sample data.

The following use cases are provided:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments