Problem Management Classic view

The Classic view is the Problem Investigation form as it appeared in previous releases of Problem Management. This view is provided for customers who are upgrading from earlier versions of Problem Management and who are not yet ready to adopt the Best Practice view. The following fields have been added to the Classic view:

• Service field--(Problem Investigation and Known Error forms) The Service field relates business service configuration items (CIs) to the problem investigation or known error at the time it is created. All available business service CIs appear in the Service field menu and are only limited by the access levels of the person creating the problem investigation or the known error.
• CI field--(Problem Investigation and Known Error forms) The CI field specifies to which piece of infrastructure the problem investigation pertains. This field can be configured to be a required field when you resolve an incident; however, you can specify the CI at any time in the problem investigation lifecycle.