Notifying the problem coordinator

Comments

1. 

   Damir Suban

   I have one question here. On the Best Practice View, do we set the Assignee field to the name of problem coordinator, or we set the Problem Coordinator field to this value? Either choice will send the email to problem coordinator, but I think setting the value of Assignee to problem coordinator is NOT how the system is designed.

   Apr 16, 2015 05:52
2. 

   Damir Suban

   Another comment here - in the use cases for Problem Management, it says that we set the Problem Coordinator field, not the Assignee field. For example: 

   https://docs.bmc.com/docs/display/public/servicedesk81/Problem+investigation+resolution+without+a+change+request

   "The specialist confirms that the problem coordinator is set as the assigned problem coordinator. Then the specialist changes the status of the problem investigation to Assigned."

   Apr 16, 2015 06:00

   1. 

      Michele Marques

       Thank you for your feedback. I will investigate and make an update.

      Apr 17, 2015 12:59

      1. 

         Damir Suban

         Thanks. Could you please reply to me when you make the change, so that I know the answer?

         Apr 20, 2015 02:06