This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Modifying records

After you generate a record, you can modify or update the information it contains. Use the following procedure to modify a record.

To modify a record

  1. Open the record that you need to modify.
  2. Click the field, tab, or link in the Navigation pane that contains or takes you to the information you want to update.
  3. Make the appropriate changes.
  4. Click Save.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.