Mapping scripts
You use mappings to search for scripts within a BMC Remedy ITSM form (for example, the Incident form). Script mappings have the following data structures:
- Organization
- Location
- Operational Categorization
- Product Categorization
To relate a script to a mapping entry
- From the Application Administration console, click the Custom Configuration tab.
- From the Application Settings list, choose Incident Management > Script Configuration > Script Database, and then click Open.
- To search for the script on the Script Setup form, enter the search criteria, then click Search.
In the Script table, select the script to associate with a mapping.
Note
The scripts in the Script table drive the mapping entries in the Script Association Mapping table (that is, the scripts in the Script table are directly related to the mappings in the Script Association Mapping table).
- In the Script Association Mappings area, click Search.
The Script Mapping Selection form appears. - From the Script Mapping Selection form, you can search for existing mappings or create a new mapping:
- To search for existing mappings, enter the search criteria in the Script Mapping Search Criteria section, and then click Search.
- To create a new mapping, click the New button.
The New Script Mapping form appears. The New Script Mapping form contains the mapping fields that you can use for your script.
- Enter the new script mapping information.
- Click Save.
To relate the script to this mapping entry
- On the Script Setup form, use the Search Criteria section to search for and retrieve the correct script.
When the search finishes, it places all of the matches in the table. - In the table, select the script and then click Search in the Script Association Mappings section.
Use the Script Mapping Search Criteria area of the Script Mapping Selection dialog box to locate the mapping to which you want to relate the script.
Note
If a mapping does not exist, you can create one by clicking New.
- Select the mapping you want from the table on the Script Mapping Selection dialog box and click Select.
Comments
In the top, it says Organization Categorization instead of Operational Categorization
Thanks for catching this. I have fixed it here and in the Service Desk 8.0 space, also.
It would be helpful as well if there was an explanation of the 'New Script Mapping' fields and what values should be put in.
Hi Kelly,
Thanks for pointing this out. I'm trying to get more information about those fields and will let you know when I have more information.
Hi Kelly, it's going to take me a while to get to back to this page, because of pending release commitments. In the meantime, are there specific fields that you have questions about? In most cases, the content of the fields is selected directly from the associated field menus.
Hi Kelly,
My apologies for the delay in response.
I suppose you are looking at the following form:
(Click the image to enlarge)
The fields on this form are similar to the fields on the Configure Assignment form. See https://docs.bmc.com/docs/display/public/itsm81/Creating+assignments. Most of the fields have list items which can be selected.
Does that answer your query?
Thanks,
Bhakti
That explains the purpose of the 'Mapping' tab, yes.
That leaves the 'General/Assignment' and 'Modules Mapping' tabs to be explained.
Also, if you could put this information into the documentation page itself instead of comments that would be helpful when printing/exporting this information for customers.
Hello Kelly,
I appreciate your feedback. I will try to get the required information in the documentation as soon as possible.
Thanks,
Bhakti
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