This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

ITIL processes

BMC Service Desk supports the following ITIL processes:

  • Incident management, through the Incident Management feature
  • Problem management, through the Problem Management feature

For information about how BMC Service Desk supports these processes, see User goals and features and Business value

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.