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Incident management processes

This topic describes the incident management process and provides some basic use cases for the Incident Management feature of BMC Service Desk.

Incident management process flow video

Watch the following video to learn about the basic flow of the incident management process.

Disclaimer

Although the concepts and procedures presented in this video are correct, the user interfaces shown are not current.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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