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This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Remedy Service Desk 8.1 ... Developing Developing integrations Incident Management integrations

HelpDesk_GetWorkInfoList function

The following table lists the values needed to retrieve a list of work info records for a list of incidents:

Input values

Web service field

Field value

Notes

Incident_Number

This is used only by the HelpDesk_Query_Service operation.

Qualification

AR System qualification

This is used only by the HelpDesk_QueryList_ Service operation.

The following table lists the output values:

Output values

Web service field

Notes

Incident_Number

Incident number that the work info belongs to

WorkInfoCommSource

WorkInfoInstanceID

WorkInfoNotes

WorkInfoStatus

WorkInfoSubmitDate

WorkInfoSummary

WorkInfoType

WorkInfoAttachment1Data

Attachment Information

WorkInfoAttachment1Name

WorkInfoAttachmetn1OrigSize

WorkInfoAttachment2Data

WorkInfoAttachment2Name

WorkInfoAttachmetn2OrigSize

WorkInfoAttachment3Data

WorkInfoAttachment3Name

WorkInfoAttachmetn3OrigSize

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Kelly Holcomb on Aug 21, 2012
reference helpdesk_getworkinfolist pubme

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HelpDesk_Query_Service and HelpDesk_QueryList_Service functions
GetListOfRelatedIncidents function
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