This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Enabling Social Collaboration options

To use the chat, Twitter notification and RSS feed functionality, you must enable it. Out of the box, these options are disabled by default.

To enable chat, Twitter notification, and RSS feed functionality

  1. Select Application Administration Console > Custom Configuration > Foundation > Advanced Options > System Configuration Settings - System Settings.
  2. Click Open.
  3. Select the Social Collaboration features to enable:
    • Enable Notification via Twitter
    • Enable RSS Feed
    • Enable Chat
  4. Click Save.
  5. For your changes to take effect, log out and log back on.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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