Configuring ROI flashboards
This topic describes the ROI parameters, which are configured from the Application Administration console. You need ROI Admin permissions to configure the ROI flashboard.
The following table lists and describes the configured parameters for the Cost of Incident Handling:
Cost of Incident Handling parameter descriptions
Parameter | Description |
---|---|
Cost | The estimated per-hour cost of incident handling used by your organization for creating projections. |
Effort Input | For Effort Input, the ROI Administrator can select from the following values:
|
Effort Estimate (in hours) | The actual value of the Specify Effort Estimate parameter, if that parameter is configured. |
Baseline Effort | The estimated average number of hours required to handle an incident request, expressed in hours, used by your organization for creating projections. |
The following table lists and describes the configured parameters for the Cost of Outages flashboards:
Cost of Outages parameter descriptions
Parameter | Description |
---|---|
Company | The customer company to which the rest of the parameters described in this section apply. If they apply to all companies, select Global. |
Cost (per minute) | The estimated cost of outages used by your organization for creating projections. For example, if your organization estimates that CI outages costs 95 dollars per minute, enter 95. If your organization estimates that CI outages costs 50 euros per minute, enter 50, and so on. The default setting for this parameter is 10. |
Monthly Outages (in minutes) | The estimated amount of time lost to CI outages per month, expressed in minutes, used by your organization for creating projections. The default setting for this parameter is 10. |
Outage Input | For Outage Input, the ROI Administrator can select from the following values:
|
Estimated Outage (in minutes) | The estimated amount of time, in minutes, lost to outages on a monthly basis, used by your organization for creating projections. |
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