This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Canceling a problem investigation

If an investigation is not justified or is a duplicate of a current investigation, you might want to cancel it.

To cancel a problem investigation

  1. Open the problem investigation.
  2. Update the form, as appropriate.
  3. Select Canceled in the Status field.
  4. Select a status reason from the Status Reason list.
  5. Click Save.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.