This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Accepting a problem investigation assignment

This topic describes how you can accept any problem investigation that is assigned to your support group.

To accept an assignment

  1. Open the relevant problem investigation by selecting it from the Problems table and clicking View.
  2. In the Navigation pane, perform one of the following actions:
    • (Best Practice view) Choose Quick Actions > Assign to Me.
    • (Classic view) Choose Quick Links > Assign to Me.

      If you belong to more than one support group, you are prompted to select the group you want the problem investigation assigned to.
  3. Select the support group.
  4. From the Status field, select Under Investigation.
  5. Click Save.

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