This documentation supports the 22.1 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

HelpDesk_GetWorkInfoList function

Retrieve a list of work info records for a list of incidents by using the HelpDesk_GetWorkInfoList function.

Input values

Web service field

Field value

Notes

Incident_Number


Only the HelpDesk_Query_Service operation uses this field.

Qualification

AR System qualification

Only the HelpDesk_QueryList_Service operation uses this field.

Output values

Web service field

Notes

Incident_Number

Incident number that the work info belongs to

WorkInfoCommSource


WorkInfoInstanceID


WorkInfoNotes


WorkInfoStatus


WorkInfoSubmitDate


WorkInfoSummary


WorkInfoType


WorkInfoAttachment1Data

Attachment Information

WorkInfoAttachment1Name


WorkInfoAttachment1OrigSize


WorkInfoAttachment2Data


WorkInfoAttachment2Name


WorkInfoAttachment2OrigSize


WorkInfoAttachment3Data


WorkInfoAttachment3Name


WorkInfoAttachment3OrigSize


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