Configuring settings for managing security incidents
As an administrator, you must configure settings to manage security incidents in the Incident Management Console.
Before you begin
As a BMC Helix ITSM administrator, install BMC Helix Multi-Cloud Service Management 20.02 and integrate it with BMC Helix ITSM.
Settings for security incidents
Configure the following settings to manage security incidents in the Incident Management Console:
To display the Security Incident option in the Incident Type menu
|You do not have to perform any configuration settings. This option is available by default.
To filter the security incidents
On the Incident Basics and Assignment tab, click More Filters to display the More Filter Criteria pop-up window. From the Incident Type drop-down menu, select Security Incident. For more information, see Incident Management interface.
|To auto assign security incidents
Configure and enable the auto assignment functionality. For more information, see .
|To display matching categories
Select Application Modules > Service Support Modules > Incident Management, and select Security Incident. Then, modify the following options:
For more information, see and .