This documentation supports the 22.1 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

Configuring settings for managing security incidents

As an administrator, you must configure settings to manage security incidents in the Incident Management Console.

Before you begin

As a BMC Helix ITSM administrator, install BMC Helix Multi-Cloud Service Management 20.02 and integrate it with BMC Helix ITSM.

Settings for security incidents

Configure the following settings to manage security incidents in the Incident Management Console:

ActionConfiguration setting

To display the Security Incident option in the Incident Type menu

You do not have to perform any configuration settings. This option is available by default.

To filter the security incidents

On the Incident Basics and Assignment tab, click More Filters to display the More Filter Criteria pop-up window. From the Incident Type drop-down menu, select Security Incident. For more information, see Incident Management interface.

To auto assign security incidents

Configure and enable the auto assignment functionality. For more information, see Configuring assignments Open link .

To display matching categories
Select Application Modules > Service Support Modules > Incident Management, and select Security Incident. Then, modify the following options:
  • Operational Category
  • Product Category
  • Resolution Category
  • Resolution Product Category

For more information, see Configuring product catalog information Open link and Configuring operational catalogs Open link .

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