This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

Using reports and flashboards

BMC Helix ITSM: Service Desk provides a variety of predefined reports to give you quick and easy access to information about your system. If the predefined reports return more information than you need, you can manage the scope of the report by using qualifications. Additionally, all onboarded users can access and run out-of-the-box reports.

A flashboard is a real-time visual monitoring tool that shows you the state of your service operations, warns you about potential problems, and collects and shows trend data. KPI flashboards show how well various business processes are performing against the application key performance indicators (KPIs). ROI flashboards help you to determine the return on investment (ROI) that your organization achieves from the BMC Helix ITSM implementation.

Related topics

Viewing KPI and ROI indicators in flashboards Open link in the BMC Helix ITSM documentation

Generating reports with BIRT Open link in the BMC Helix ITSM documentation

BMC Helix Dashboards
  • Navigating dashboards Open link
  • Product overview Open link
  • BMC Helix ITSM dashboards Open link
  • Setting up dashboards Open link
  • Using dashboards Open link
  • BMC Helix ITSM Incident SLA Performance dashboard Open link
  • BMC Helix ITSM Incident dashboard Open link
  • Creating interactive dashboards for your applications by using BMC Helix Dashboards Open link
Smart Reporting
  • Home Open link
  • Out-of-the-box BMC Service Desk Incident Management reports and dashboards Open link
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