This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

Problem_Modify_Service

Using the problem investigation ID as the search criteria, you can search for and modify a specific problem. Problem modifications are made through the PBM:ProblemInterface form.

Important

When using web services, you must use the interface form to populate all fields mapped to the Problem Investigation form; otherwise, a null value is sent, and the current values are overwritten.

Input values

DB field on interface form

Displayed on web services

Field value

Notes

z1D_Action

Action

MODIFY

Keyword triggers workflow that initiates the modify operation.

Problem Investigation ID

Problem_Investigation_ID


Used as the search criteria.

Description

Summary



Detailed_Description

Notes


Appears in Notes on the PBM: Problem Investigation form.

Investigation Status

Investigation_Status



Investigation Status Reason

Investigation_Status_Reason



Investigation Justification

Investigation_Justification



Investigation Driver

Investigation_Driver



Impact

Impact



Urgency

Urgency



Product Categorization Tier 1

Product_ Categorization_Tier_1



Product Categorization Tier 2

Product_ Categorization_Tier_2



Product Categorization Tier 3

Product_ Categorization_Tier_3



Product Name

Product_Name



Product Model/Version

Product_Model_Version



Manufacturer

Manufacturer



Categorization Tier 1

Categorization_Tier_1



Categorization Tier 2

Categorization_Tier_2



Categorization Tier 3

Categorization_Tier_3



Generic Categorization Tier 1

Generic_ Categorization_Tier_1



Temporary Workaround

Temporary_ Workaround



z1D_WorklogDetails

Work_Info_Summary


Required for creating work information.

z1D_Details

Work_Info_Notes


Optional for creating work information.

z1D_Activity Type

Work_Info_Type


Optional for creating work information. If the field is left null, the default value General Information is used.

z1D_ActivityDate_ tab

Work_Info_Date


Optional for creating work information.

z1D_ CommunicationSource

Work_Info_Source


Optional for creating work information.

z1D_Secure_Log

Work_Info_Locked


Optional for creating work information. If the field is left null, the default value No is used.

Z1D_View_Access

Work_Info_View_Access


Optional for creating work information. If the field is left null, the default value Internal is used.

ServiceCI

ServiceCI


For more information about this element, see Associating entries with configuration items Open link .

ServiceCI_ReconID

ServiceCI_ReconID


For more information about this element, see Associating entries with configuration items Open link .

PBM_CI

PBM_CI



PBM_CI_ReconID

PBM_CI_ReconID



z1D_CI_FormName

z1D_CI_FormName




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