This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

Problem Management predefined reports

When you select the type of report that you want to run, the report type pulls information from the appropriate BMC Helix ITSM application form. Then, you can select the individual report that you want to run.

To access predefined reports, select Functions > Reports. On the Report Console, under Category, select Problem. A list of available reports is displayed. Reports are organized by category, some of which contain subcategories.

Related topics

Generating reports with BIRT Open link

Reporting on Remedy application activity Open link

Out-of-the-box BMC Service Desk Incident Management reports and dashboards Open link

The following table describes the predefined Web reports:

Report name

Description

Problem Investigation > All

All Problem Investigations by Coordinator Group

Lists all problem investigations (based on the problem coordinator's group).

Problem Investigation > Open by Service

Open Problem Investigations by Service

Lists open problem investigation records and groups them by service.

Problem Investigation > Resolved by Product Categorization

Resolved Problem Volume by Product Categorization

Lists resolved and closed problem investigation records and groups them by product category.

Known Error > All by Coordinator Group

All Known Errors by Coordinator Group

Lists all known errors (based on the problem coordinator's group).

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