This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

Problem investigation SOAP web services

As a developer, you can create and modify problem investigation records. You can also query a problem investigation or a list of problem investigations. To submit Problem Investigation entries, open the PBM:ProblemInterface_Create form.

See the following topics for detailed information about the individual services and functions:

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