KnownError_Query_Service and KnownError_QueryList_Service functions
With the query service, the KnownError_Query_Service and KnownError_QueryList_Service functions allow searches for specific known error tickets or a set of known error tickets. These two functions are web-service specific.
To perform a search outside of web services, use the PBM:Known Error form.
Input values
Web service field | Field value | Notes |
|---|---|---|
Known_Error_ID |
| Only the KnownError_Query_Service operation uses this field. |
Qualification | AR System qualification | Only the KnownError_QueryList_Service and KnownError_GetWorkInfoList operations use this field. |
Output values
Web service field | Notes |
|---|---|
Known_Error_ID | Returned only in the KnownError_QueryList_Service operation. |
Summary |
|
Notes |
|
Known_Error_Status |
|
Status_Reason |
|
Impact |
|
Urgency |
|
Priority |
|
Priority_Weight |
|
Searchable |
|
Category |
|
View_Access |
|
Company |
|
Product_Categorization_Tier_1 |
|
Product_Categorization_Tier_2 |
|
Product_Categorization_Tier_3 |
|
Product_Name |
|
Product_Model_Version |
|
Manufacturer |
|
Categorization_Tier_1 |
|
Categorization_Tier_2 |
|
Categorization_Tier_3 |
|
Generic_Categorization_Tier_1 |
|
Temporary_Workaround |
|
Resolution |
|
Assigned_Support_Company |
|
Assigned_Support_Organization |
|
Assigned_Group |
|
Assignee |
|
Support_Company_Pblm_Mgr |
|
Support_Organization_Pblm_Mgr |
|
Target_Date |
|
ServiceCI | For more information about this element, see Associating entries with configuration items. |
ServiceCI_ReconID | For more information about this element, see Associating entries with configuration items. |
PBM_CI |
|
PBM_CI_ReconID |
|
PBM_CI_FormName |
|
Problem_Coordinator_Support_Company |
|
Problem_Coordinator_Support_Organization |
|
Problem_Coordinator_Assigned_Group |
|
Problem_Coordinator |
|
Corrective_Action_Determined |
|
Last_Corrected_Date |
|
Submit_Date |
|
Target_Resolution_Date |
|
Vendor_Responded_On |
|
Workaround_Determined_On |