This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

KnownError_GetWorkInfoList function

The KnownError_GetWorkInfoList function enables you to retrieve a list of work info records for a list of known errors.

Input values

Web service field

Field value

Notes

Problem_Number

Only the HelpDesk_Query_Service operation uses this field.

Qualification

AR System qualification

Only the HelpDesk_QueryList_Service operation uses this field

Output values

Web service field

Notes

KnownErrorID

Known Error ID that the work info belongs to

WorkInfoCommSource

WorkInfoInstanceID

WorkInfoNotes

WorkInfoStatus

WorkInfoSubmitDate

WorkInfoSummary

WorkInfoType

WorkInfoAttachment1Data

Attachment information

WorkInfoAttachment1Name

WorkInfoAttachment1OrigSize

WorkInfoAttachment2Data

WorkInfoAttachment2Name

WorkInfoAttachment2OrigSize

WorkInfoAttachment3Data

WorkInfoAttachment3Name

WorkInfoAttachment3OrigSize


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