Working with incident requests as a manager

This section is for people who fulfill the management role of group coordinator. On-duty managers should also be familiar with the information in this section. Using the Incident Management console, managers can assign and track incident requests, make escalations when necessary, and approve solutions. Topics in this section include:

• Date fields on the Incident Request form
• Assigning incident requests as a group coordinator
• Tracking incident requests
• Handling incident escalations