Onboarding and implementing

After your service is activated, an administrator must perform several tasks to onboard users to BMC Helix ITSM: Service Desk before they use the application. Topics in the section include:

• Configuring the Overview console to display tasks
• Configuring incident rules
• Configuring incident priority and weight ranges
• Configuring Problem Management rules
• Configuring problem priority and weight ranges
• Hiding or displaying the Task and the Categorization tabs in Problem Management