This documentation supports the 20.08 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy Service Desk 20.08 release, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known and corrected issues

Support information

Remedy IT Service Management Suite 20.08 release notes

Date

Summary

Reference

June 13, 2022120.08 patch 13 includes fixes for defects in Smart IT.20.08 patches
January 7, 202220.08 patch 12 includes fixes for defects in Smart IT and BMC Service Request Management.20.08 patches
September 16, 202120.08 patch 9 includes fixes for defects in Smart IT.20.08 patches
July 28, 202120.08 patch 4 includes fixes for defects in Smart IT.20.08 patches
June 21, 202120.08 patch 3 includes fixes for defects in Smart IT.20.08 patches
May 19, 202120.08 patch 2 includes fixes for defects in Smart IT.20.08 patches
April 21, 202120.08 patch 1 includes fixes for defects in Action Request System.20.08 patches
September 23, 2020

Enhancements to Remedy Service Desk are:

  • Relate task or task group templates to incident templates
  • Indicate Chat as the reported source for incidents
  • Remedy no longer uses Adobe Flash

For the Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements

20.08 enhancements

1 There are no patches with version numbers 20.08.05, 20.08.06, 20.08.07, 20.08.08, 20.08.10, and 20.08.11.

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