This documentation supports the 20.08 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy Service Desk 20.08 release, including new features, urgent issues, documentation updates, and fixes or patches.


This section only includes information about changes since the most recent release of Remedy Service Desk. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1, 18.05, 18.08, 19.02, 19.08, 19.11, and 20.02.


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Related topics

Known and corrected issues

Support information

Remedy IT Service Management Suite 20.08 release notes




September 23, 202020.08 enhancements

Enhancements to Remedy Service Desk are:

  • Relate task or task group templates to incident templates
  • Indicate Chat as the reported source for incidents
  • Remedy no longer uses Adobe Flash

For the Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements

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