This documentation supports the 20.08 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Performing the analysis review

The information in this topic is for people who fulfill the management role of problem coordinator.

The tasks described by this section are organized according to the stages of the problem management lifecycle as described by the BMC Service Management Process Model.

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