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This documentation supports the 20.08 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Remedy Service Desk 20.08 ... Using Managing problem investigations

Closing the problem investigation

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Last modified by Dhanya Menon on Oct 22, 2020
concept problem_investigation closing

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Canceling a problem investigation
Verifying the structural solution
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