This documentation supports the 20.08 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

20.08 patches

Review the fixes and updates in patches to Remedy Service Desk 20.08 that might impact your users.

Available patches

Patch version

Defect fixes

20.08.13

Defect fixes in Smart IT Open link

20.08.12
  • Defect fixes in Smart IT Open link
  • Defect fixes in BMC Service Request Management Open link
20.08.09

Defect fixes in Smart IT Open link

20.08.04
  • Defect fixes in Smart IT Open link
  • Defect fixes in BMC Service Request Management Open link
20.08.03
  • Defect fixes in Smart IT Open link
  • Defect fixes in BMC Service Request Management Open link
20.08.02

Defect fixes in Smart IT Open link

20.08.01

Defect fixes in Action Request System Open link


SaaS application patching

BMC applies patches during  Maintenance windows Open link .

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