Orientation
Use the topics in this section if you are a new user of Remedy Service Desk. These topics help you quickly understand what Remedy Service Desk is about;identify your role, and provide you with links to information to get started or learn more.
| Description | Reference |
|---|---|
Remedy Service desk is divided into two parts Incident Management and Problem Management. There are different user roles defined for Incident Management and Problem Management. | User roles |
| An incident request flows through different statues in its life cycle. You can use the Process flow status bar to update the status of the incident. | Process flow status and the lifecycle of an incident request |
| A problem investigation flows through different statues in its life cycle. You can use the Process flow status bar to update the status of the problem investigation. | Process flow and the lifecycle of a problem investigation |
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