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This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

ITIL processes

Remedy Service Desk supports the following ITIL processes:

  • Incident management, through the Incident Management feature
  • Problem management, through the Problem Management feature

For information about how Remedy Service Desk supports these processes, see User-goals-and-features and Business-value. 

 

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Remedy Service Desk 20.02