×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

   

This documentation supports the 20.02 version of Remedy Service Desk.

To view an earlier version, select the version from the Product version menu.
Remedy Service Desk 20.02 ... Developing Developing integrations Incident Management integrations

GetListOfRelatedIncidents function

The GetListOfRelatedIncidents function enables you to retrieve a list of related incidents

The following table lists the input values needed for this function:

Web service field

Field value

Notes

Incident_Number

This field is used only by the HelpDesk_Query_Service operation.

Qualification

AR System qualification

This field is used only by the HelpDesk_QueryList_ Service operation.

The following table lists the output values in addition to the output values mentioned in the Output values table in HelpDesk_Query_Service and HelpDesk_QueryList_Service functions:

Web service field

Notes

Association_Type01

The relationship type from the incident to its related record

Request_ID01

The ID of the record related to the incident

Request_Type01

The type of ticket related to the incident

Was this page helpful? Yes No Submitting... Thank you
Last modified by Dhanya Menon on Oct 22, 2020
reference pubme getlistofrelatedincidents

Comments

Log in or register to comment.

HelpDesk_GetWorkInfoList function
HPD_IncidentServiceInterface operations
© Copyright 1996 - 2020 BMC Software, Inc. © Copyright 1996 - 2020 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2024 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.