Documenting work with a vendor

Use the following procedure to track investigations that require vendor support, and to indicate when you assign an investigation to a vendor. If you assign an investigation to a vendor, you must communicate with the vendor as appropriate. Problem Management does not notify the vendor.

To document work with a vendor

1. Open the relevant problem investigation as described in Viewing-problem-investigations.
2. In the Vendor field, indicate the vendor's name.
   • If the vendor is already defined, select the vendor.
   • If the vendor is not listed on the menu, type the vendor's name.
3. If available, enter the Vendor Ticket Number.
   The Vendor Ticket Number is a tracking number issued by the vendor's tracking system for the problem investigation that you are assigning to that vendor.
4. Click Save.