This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Creating a knowledge base article

You can create a knowledge base article for an incident, problem, or Known error. This article can be helpful to others who are trying to resolve similar requests.

Some content is unavailable due to permissions.


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*