Configuring Problem Management

As an administrator, you can configure Problem Management with rules that best suit your organization's business needs. 

When a user selects the impact and urgency of a problem investigation or a known error, Problem Management adds the numerical weights together to calculate the priority weight and assign a descriptive priority. You can make changes to individual global values. 

• Problem Management rules
• Problem priority and weight ranges
• Hiding or displaying the Task and the Categorization tabs in Problem Management