Configuring after installation
As an administrator, you must perform several initial configuration tasks after you install Remedy Service Desk and before end users use the application.
- Configuring BMC Service Desk to use Login ID fields to query old incidents
- Configuring the Overview console to display tasks
- Viewing your profile
- Selecting the application preferences
- Configuring Problem Management
- Configuring Incident Management
- Configuring the Email Rule Engine
- Enabling Social Collaboration options
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