Canceling tasks

You can cancel tasks by accessing them through the Incident Request form. This action does not delete the task; it sets the status of the task to Closed and the closure code to Canceled.

If you cancel an incident with open tasks, all the tasks associated with the canceled incident are also canceled. For information about canceling an incident with open tasks, see Resolving, closing, and canceling incident requests with open tasks.

To cancel tasks

1. Open the incident request record.
2. Click the Tasks tab.
3. In the Tasks and Task Groups table, select the task you want to cancel.
4. Click Cancel.
5. The status of the task is automatically set to Closed.
6. Save the incident request record.