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This documentation supports the 19.11 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Working with scripts

As an administrator, you can create Initiator and Assignment scripts and then use mappings to search for scripts within a  Remedy ITSM form (for example, the Incident form).

In Incident Management module of Remedy Service Desk, a script provides a detailed set of questions for the service desk analyst to use when resolving or assigning an incident.

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