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This documentation supports the 19.11 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Using Manage Mappings

You can use the Manage Mappings form as a central area to add, modify, and delete mapping records.

To use Manage Mappings

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Incident Management > Script Configuration > Script Database, and then click Open.
    The Script Setup form appears.
  3. Click Manage Mappings.
    The Manage Mappings form appears.
  4. Use this form to add, modify, and delete mapping records.
    Deleting a mapping might make script entries invisible if scripts are associated with the deleted mapping.

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