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This documentation supports the 19.11 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

User permissions

User permissions let you control how people access and interact with Remedy Service Desk. These permissions control the access to the the Incident Management and the Problem Management modules. You assign user permissions from the People form.

The following topics also provide recommendations for assigning user permission groups. 

For general information about user permissions in the Remedy ITSM Suite, see  BMC Remedy IT Service Management Suite permissions.

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