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This documentation supports the 19.11 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Planning

Use the following planning resources to make decisions about the Remedy Service Desk implementation:

For more information on planning for your installation, localization, and system requirements, see Planning in the Remedy IT Service Management Suite online documentation.

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