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This documentation supports the 19.11 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Paging and sending email messages

Remedy Service Desk gives you different methods of sending messages to either individuals or organizations:

  • Pages
  • Email

This section describes how to send both types of messages.

Remedy Service Desk can send notification messages to individuals, based on incident assignments and other events, as pages or emails. For information about configuring notifications as pager messages or email messages, see Configuring notifications.

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