Mapping Incident Management permission groups to BMC Service Management Process Model roles
The following table lists the incident management roles that are defined in the BMC Service Management Process Model and the equivalent permissions that each role needs in Incident Management to complete the relevant procedural steps.
This section does not list all of the permission groups and functional roles defined in Incident Management, only those that are mapped to BMC Service Management Process Model roles.
BMC Service Management Process Model role name
Incident Management permission groups
Service Desk Analyst
No Incident Management permissions are needed.