Space banner

   

This documentation supports the 19.11 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

HelpDesk_GetWorkInfoList function

The HelpDesk_GetWorkInfoList function enables you to retrieve a list of work info records for a list of incidents.

The following table lists the input values:

Web service field

Field value

Notes

Incident_Number

This is used only by the HelpDesk_Query_Service operation.

Qualification

AR System qualification

This is used only by the HelpDesk_QueryList_ Service operation.

The following table lists the output values:

Web service field

Notes

Incident_Number

Incident number that the work info belongs to

WorkInfoCommSource

WorkInfoInstanceID

WorkInfoNotes

WorkInfoStatus

WorkInfoSubmitDate

WorkInfoSummary

WorkInfoType

WorkInfoAttachment1Data

Attachment Information

WorkInfoAttachment1Name

WorkInfoAttachmetn1OrigSize

WorkInfoAttachment2Data

WorkInfoAttachment2Name

WorkInfoAttachmetn2OrigSize

WorkInfoAttachment3Data

WorkInfoAttachment3Name

WorkInfoAttachmetn3OrigSize


Was this page helpful? Yes No Submitting... Thank you

Comments