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This documentation supports the 19.11 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Creating CIs

To create a CI, you must have Asset Admin permission. If you have Asset User permission and you are modifying a CI, your administrator must open the appropriate CI, and then relate your support group to the CI.

There are many different types of CIs that you can create. While the general procedure for creating each CI type is similar, only the specific fields on the CI form change depending on the CI type.

These pages provide examples of how to create different types of CIs:

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