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This documentation supports the 19.11 version of Remedy Service Desk, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Remedy Service Desk 19.11 Configuring after installation

Configuring Problem Management

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Last modified by Aditya Kirloskar on Oct 11, 2019
problem_management configuring concept

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Selecting the application preferences
Problem Management rules
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